Clinical workflow infrastructure for pharmacy operations.
A single operational platform connecting patient engagement, monitoring, intervention, provider coordination, and revenue — designed around how pharmacies actually run clinical programs.
Operations dashboards.
Live KPI cards, intervention queues, enrollment health, and revenue signal — in one operator view, scoped to your pharmacy or rolled up across a regional group.
- Per-program adherence, encounter, and revenue KPIs.
- Intervention queue with priority, owner, and response timer.
- Cohort and panel filters across location, program, and payer.
- Customizable for owner, manager, and pharmacist views.
Workflow orchestration.
Eligibility, onboarding, monitoring, intervention, and documentation as a single longitudinal pipeline — not a stack of disconnected tools.
- Programmable workflows for adherence, hypertension, diabetes, and weight management.
- Auto-routing of events to pharmacy, prescriber, or care team.
- Response-time tracking with escalation paths and audit trail.
- Encounter timer aligned to billing documentation requirements.
Patient engagement.
Adherence, scheduling, and check-in flows across mobile, voice, and SMS — routed to clinical staff when human intervention is needed.
- Multi-channel engagement: mobile app, SMS, live chat, email.
- Caregiver visibility with consent-scoped access.
- Triage logic that escalates only material events.
- Engagement health scored per patient and per cohort.
| Time | Provider | Patient | Type | Status |
|---|---|---|---|---|
| 14:08 | Dr. P. Singh, MD | RDR. D. | Adherence alert | Acknowledged |
| 11:42 | Dr. L. Okafor, MD | JKJ. K. | BP escalation | Awaiting |
| 09:14 | Dr. T. Chen, MD | EME. M. | Med review note | Filed |
| 07:55 | Dr. S. Hayes, NP | MRM. R. | Consult requested | Outreach |
Provider connectivity.
Bi-directional updates with prescribers, payers, and care teams — direct, audit-trailed, and aligned to the encounter, not bolted on after the fact.
- Direct messaging with prescribers and care-team members.
- Reach across 500+ payer-contracted plans nationwide.
- Encounter documentation captured in our integrated EHR.
- Tracked acknowledgements and routing.
Analytics & reporting.
Adherence, intervention, encounter, and revenue analytics — sliced by program, pharmacy, payer, or cohort, with scheduled reporting to operators and partners.
- Automated clinical alerts — high-BP, missed-dose, and abnormal-glucose events email both the patient and the pharmacy in real time.
- Cohort-level adherence and intervention reporting.
- Per-program revenue modeling and forecasting.
- Scheduled exports to BI tools and partner systems.
Monitoring infrastructure.
Connected adherence sensors, smart pill organizers, and cellular hubs — framed as the infrastructure that powers revenue-generating monitoring, not as a consumer device line.
- SmartBox sensors with cellular fallback.
- BP, glucose, weight, and pulse-ox integrations.
- Drop-shipped, activated, and managed by Medsense.
- Device telemetry surfaces directly in workflows.
One platform, three operational layers.
Patient touchpoints feed a unified workflow engine, which surfaces work to the right clinical owner and captures everything required to turn clinical services into revenue.