A clinical operations team behind every Medsense program.
Medsense Care is the human layer that runs the work pharmacies don’t have headcount for — outreach, enrollment, monthly encounters, intervention triage, and documentation — embedded in every program we operationalize.
Where Medsense Care sits in your program.
Your pharmacy does one thing: a monthly clinical check-in — over the phone or at the counter when the patient picks up their meds. Medsense Care runs everything else — the operational layer that historically required new headcount and broke pilots at scale.
Six operational service lines, run as one program.
Multi-channel outreach for eligible patients flagged by the pharmacy — SMS, voice, mobile — until contact is made or the candidate is closed.
Eligibility verification, scheduling for the prescriber consult, device shipment, and activation. Consent is captured by the physician on the consult call.
Billing-aligned encounters with time-tracking and structured documentation — routed to the pharmacy for the monthly check-in and to the medical group for sign-off.
Adherence, BP, and glucose escalations triaged against protocol — only material events surface to the pharmacy or prescriber.
Bidirectional provider messaging, structured encounter notes, and coordinated follow-ups across the prescriber network.
Monthly clinical reports for the work delivered and financial reports for revenue earned — panel-level adherence, encounter detail, and program economics.
A trained, US-based clinical operations team.
Medsense Care is a US-based team of certified medical assistants and trained clinical operators, working under physicians from the medical group network. Every operator is HIPAA-trained and program-credentialed before patient contact.
- Certified medical assistants & trained clinical operators.
- Physicians from the medical group for prescriptive authority and sign-off.
- Pharmacy partner pharmacists for the monthly clinical check-in.
- HIPAA, OIG, and program-specific training before activation.
“Medsense Care is an extension of our team. We don’t have to hire, train, or manage anyone new — their team handles all of that — and our pharmacists stay focused on the work that only a pharmacy can do. That’s the part that actually matters.”